INTRODUCTION

Why Privacy Matters

Our mission is to build happiness through dream recall. We place importance on our privacy policy due to our commitment to our users to ensure we are offering transparency to ensure our users continue to trust us to use our services, we understand that dreams are private to individuals and we want to encourage people to co

We (DREAMRECALLER LTD) store about you from usage of our Dreamrecaller App. We collect certain information about you when you use the Dreamrecaller App. This page explains what kind of personal information we collect, how it’s protected and how you can find out more.

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

DATA COLLECTION

We need to collect certain information from you in order to fulfill our service to you which includes basic user details and and content you want analyzed. In addition, we also collect data on your use of our services such as your access data.

When you use our services technical data is generated about your usage, and the devices you use to access our services this includes:

• Usage information about your activity on our services, such as your login activity, and dream analysis undertaken
• Device information about the device(s) you use to access our services, including information such as IP address, device ID/type, app usage, app crashes, and identifiers asscoiated with cookies or any other technologies that may uniquely identify a device
• Cookies and similar information may be used or allowed to others to recognize you and/or your device(s).

Types of Data Collected

You choose to allow us to collect the following type of data on you when using our services, this includes:

• Personal Identifiable Information (PII): Names, email addresses, phone numbers, etc.
• Non-Personal Identifiable Information: Browser type, device type, etc.

Methods of Data Collection

There are three high level data collection methods which we collect data on you from, data you provide us, data we recieve from others, and data generated or automatically collected when you use our services.

• Direct Interactions: Data provided by filling forms, subscribing to services, or corresponding with the business.
• Third-Party Sources: Data from third parties like analytics providers, advertising networks, other members, etc.
• Automated Technologies: Data collected via cookies, log files, web beacons, and other tracking technologies.

Direct interactions from you provides us with data which includes:

• When you register an account using our services you provide us with at least your email address.
• When you undertake an interp service you provide us with a copy of your dream that you would like to have analyzed, which is necessary for the service to work.
• We collect keywords search data from the analyse section of the App. For example the entered search keyword you choose. You can opt out of allowing us to collect this information either by not using the service.
• When you make a purchase for a service you provide us with information related to the purchase you make such as transaction ID or transaction status or other financial information, and shipping address if applicable.
• When you choose to participate in our forum, courses, or events we collect information you use to register or during the particiaption.
• When you contact our customer service we collect information you provide us during the interaction.
• We process your chats with other members and content you publish to operate and secure the services, and to keep the community that use our services safe.

Third-party sources for data we recieve from others which include:

• Other users may provide data on you as they use the services, for example if they interact with you on forums.
• Other partners may provide informatuin where our ads are published on a third-party service.

Automated technologies generate data when you use our service, such as technical data about your usage, and devices you use to access our services which can include:

• Usage data from you using the service to provide us with data on your activity and our services (e.g., referring webpages, when you logged into a service, users you have interacted with, or purchases you have made).
• Device data is collected from you about the device you use to access our services including the software and hardware data such as IP address, device ID, operating system, app crashes, and identifiers associated with cookies or other technologues that could uniquely identify a device or browser.
• Log files which include data on IP address, browser type and settings, internet service provider, referring/exit pages/how you interact with our services, and date/time of the request.
• Cookies or similar technologies are used by our services and we may allow others to use cookies or similar technologies such as SDKs, to recognize you and/or your devices(s). Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the services that you visit and are stored on your device’s internal memory. Our services uses cookies, e.g., for analytics, personalizing user experience, etc. You have the option to either accept or refuse these cookies on our website service and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this our service. Some web browsers have a “Do Not Track” (“DNT”) feature that tells a website an user does not want to their online activity tracked, due to DNT signals not yet being uniformwe do not currently respond to DNT signals.
• Other information may be collected with your permission such as photos and/or video if you participate in our services.

Data from Minors

• Our Service is not directed to children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information through the Service, please email us at privacy@dreamrecaller.com. We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have consent from your parent or guardian to use our Services..

DATA RENTENTION

We keep your data as long as we need it for legitimate business purposes as per the data use mentioned in the sections above and as permitted by applicable law.

You can close your account to stop using our services, once your account is closed we delete your personal data excluding anything related to transaction data for 10 years to comply with tax and accounting legal requirements, transaction data for the period that you may challenge a transaction.

If you need help in closing your account contact us via deleteaccount@dreamrecaller.com to request your account deletion.

Procedures for deleting or anonymizing personal data once it’s no longer needed

Once data has been identified as being within the set data range we automatically delete and will manually check deletions daily.

How we store your personal information

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting your information by secure storage. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

• We keep your analyse of your dream as mentioned above for as long as we need the information, if you delete your account the dream will not be linked to you in as all your personal data will be removed
• We keep email addresses for as long as you use the account, once you delete your account we will then dispose your information by by removing the associated email address instantly automatically.

We comply with the EU General Data Protection Regulation (GDPR). We will:

• make sure no one has access to it who shouldn’t
• only keep the information for as long as it’s needed
• not make it available for commercial use

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

DATA USE

We use your information to deliver and improve our service, to help keep you and the community safe. Use of your data includes the following:

• To create your account
• To manage your account
• To provide you with support
• To communicate about our services
• To complete your transactions
• To update you on transaction information
• To help you connect with other users of the services
• To provide you with dream analyze/feedback
• To provide new services or developments to you
• To perform measurements on the effectiveness of advertising campaigns and marketing of our services
• To review performance of our services to improve our quality of service
• To review support queries to improve our service
• To prevent fraud
• To prevent, detect, and fight fraud and other illegal or unauthorized activities: find and address ongoing, suspected or alleged violations of our Terms of Use, better understand and design countermeasures against violations of our Terms and Conditions, retain data related to violations of our Terms & Conditions to address the violation and prevent againt recurrences, enforce or excerise our rights as set our in our Terms and Conditions
• To address alleged violations of our Terms and Conditions
• To better understand how to countermeasure violations against our Terms and Conditions
• To exercise our rights set our in our Terms and Conditions
• To ensure comply with legal requirements
• To assist law enforcement
• To ensure legal compliance to comply with legal requirements and assist law enforcement

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information.

We have legal reasons to process your data as described above which includes to provide our service to you, as per the contract you have with us. In addition, we have legitimate interest in using your data to improve our service, enforce our rights, assist law enforcement, and enable us to defend ourselves in the event of a legal action. We also need to comply with applicable laws and regulations which involves us providing evidence we are in compliance.

Finally, if you choose to provide us with data that is considered “special” or “sensitive” in certain jurisdictions, you are consenting to us processing that information in accordance with this Privacy Policy. You may withdraw consent by contacting us via: privacy@dreamrecaller.com

SERVICE PROVIDERS

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

The following is the link to the privacy policy of third party service providers used by our services:

• Apple Privacy Policy
• Android Privacy Policy
• Amazon Privacy Policy
• OpenAI Privacy Policy

DATA SHARING

Details on if, when, and how user data is shared with third parties.

We use third party software to help us improve your experience of our services including OpenAI. Information may be collected by OpenAI and held but it cannot be used to identify who you are unless you have specially put personal information without our knowledge in the dream you wish to be analyzed:

• Keyword searched.
• Dream content to analyze

The following is the link to the privacy policy of third party service providers used by this iOS app: OpenAI (click to view OpenAI Privacy Policy).

We do not share your data with the sponsors. The sponsored products when clicked will direct the user outside the App to an Amazon website, to read more on data that Amazon stores and holds visit here to read what personal data Amazon collects.

Your Rights

You have rights depending on your location with respect to your data.

You may have the following rights:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us with your request at privacy@dreamrecaller.com if you wish to make a request or are unable to exercise your rights through your account.

To protect your Personal Information from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information. If we cannot verify your identity, we will not be able to honor your request

Depending on where you live, you may have the right to appeal a decision we make relating to requests to exercise your rights under applicable local law, please send requests to privacy@dreamrecaller.com.

How users can access, correct, or delete their personal information, and how they can opt-out of certain data collection practices.

We understand how important it is to protect personal and other sensitive information. You can ask to see the personal information we hold about you. To help locate the information you want and deal with your request, you should make your request to: privacy@dreamrecaller.com. You should address your request to the Data Protection Officer. There is no charge.

You can ask for your GDPR right to be forgotten to delete all the information we hold about you, to do this contact gdpr@dreamrecaller.com.

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please request through privacy@dreamrecaller.com.

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) , Sophie Jones, by email at SJ@dreamrecaller.com.

In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or delete your data at any time.

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details privacy@dreamrecaller.com.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by privacy@dreamrecaller.com. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.

If you have questions or comments about your privacy rights, you may email us at privacy@dddd.com.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a “resident” as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.” If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

Categories of personal information we have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information categories listed in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	YES
C. Protected classification characteristics under California or federal law	Gender and date of birth	NO
D. Commercial information	Transaction information, purchase history, financial details, and payment information	YES
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	YES
G. Geolocation data	Device location	YES
H. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from other personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	YES
L. Sensitive Personal Information		NO

Changes to this Policy

We will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

We reserve the right to replace, modify, or update our Privacy Policy at anytime at our sole discretion. Thus, you are advised to review this page periodically for any changes that we will post. As we do not store your details we will not be able to notify you of any changes by posting the new Privacy Policy on this page, as such it is your responsibility to check this page.

Contact Us

If you have questions about this Privacy Policy you can contact us via privacy@dreamrecaller.com

This policy is effective as of 2023-08-31